Spa Etiquette

We look forward to your visit to Elements Day Spa, for your comfort and pleasure here are some guidelines on how best to enjoy your time with us

Elements Day Spa Etiquette


Health Considerations
During pregnancy please notify the staff member at time of booking to discuss available options. Also during your consultation let your
therapist know any health concerns, so treatment can be customized accordingly. We also do not recommend the consumption of alcohol before,
during or directly after your spa treatment.

 

Confirming Appointments
Elements will seek to confirm your appointment 24 hours. We can not guarantee any appointments that have not been confirmed the day before.

 

Cancellation or Reschedule of Appointment
We understand that sometimes you may need to reschedule or cancel your appointment. Please give us 24 hours notice, therefore another
guest may have your time, or a cancellation fee may apply. Our policy is to charge for no show appointments at full price and gift vouchers
may be voided. Thank you for your consideration of other guests and our company.

 

Gift Voucher Purchase
Gift Vouchers of Indulgence for someone special are available and can be mailed at your request. All gift vouchers are valid for six months.

 

Sundays
Elements will open on Sundays for your convenience, by appointment only. We ask that you request your appointment a minimum of 24 hours prior. A 20% surcharge applies for all treatments.

 

Refund and Returns Policy
Please take care when making purchases.Products can be returned and a credit note issued if the product/s have not been opened and not used. Please contact us within 7 days of purchase by phone 08 89411977 or by email elementsdarwin@bigpond.com. Gift Certificates are non refundable. Products can be returned at your own expense to:
Elements Day Spa Shop 8 West Lane Arcade Darwin NT 0800

 

Privacy Policy
Please click here to read our complete Privacy Policy

 

Delivery Policy
Products
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 3 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at elementsdarwin@bigpond.com
Gift Certificates
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your gift certificate via email within 1 working day.

If you wish to query a delivery please contact us at elementsdarwin@bigpond.com

Gift Certificates must be presented to claim products/services

 All prices are in AUD and Inclusive of GST